Frequently Asked Questions: Everything You Need to Know
From our website, confirmation is instant, you can choose the payment method: credit card or bank transfer.
Yes, bed linen and bath towels are always included, you only need to bring beach towels.
You can cancel free of charge up to 30 days before arrival for most accommodations. Check the exceptions in the booking process.
Check-in from 4pm to 9pm is free of charge. After 9pm, a late check-in fee applies.
Yes, it is mandatory to register all guests including children. Registration is done online on the form established by the authorities.
Smoking is strictly prohibited inside the accommodation. Pets are not allowed.
The keys are collected at our office in Tarragona.
A block is always placed on the credit card on the day of check-in and is released within 7 days after departure.
We will always be available to help you during your stay.
We follow the protocols for cleaning, disinfecting and washing sheets at high temperatures.